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All contacts were professional and all representatives of the company were very personable. The sales rep, John “L.J." Hensley, responded to several follow-ups, both before and after the work was done, in a timely and complete manner. The installation crew had a responsible and responsive team leader as well as five motivated laborers who were careful in their work. All work was done by hand, minimizing the disruption and displacement inherent in such work, and the restoration was as complete as possible.